Frequently Asked Questions
Everything you need to know about your Dan & Phil merch order.
How long will it take for my order to ship?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 days, while international shipping can take 2-4 weeks depending on the destination.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please ensure all original tags are attached and include your packing slip for faster processing.
How should I wash my Dan & Phil apparel?
To preserve the print quality, we recommend washing your items inside out on a cold cycle and tumble drying on low heat or hanging to dry.
Do you ship internationally?
Yes, we ship globally! Please note that international orders may be subject to customs fees or import duties depending on your country's regulations.
Can I change or cancel my order after it's placed?
Orders move quickly through our fulfillment center. If you need to make a change, please contact support within 1 hour of placement, though we cannot guarantee modifications once processing has begun.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.